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CALEX 3.5W SES LED FULL

Please put inside the box a copy of the invoice given or a note explaining why you are returning the goods with your name and address on the note and that authorization has been given.ĥ. If goods are returned in just the item box and no outer box the goods will not be accepted by our warehouse staff and therefore be returned back to you. We cannot be held responsible for any damages upon return if goods are not adequately packaged. This means all items must be parceled in an outer box and well packaged with additional packaging to reduce risk of damage upon return. Please note if you are given authorization from the sales team to return unwanted goods all goods need to be sent back to us in the condition they were delivered. The sales team will reply to all return products requests within 48 hours.Ĥ. Please then await a reply from the sales team. If you do not receive this immediately please contact the sales team immediately as it could mean the form has not been received. You will also receive an automated message to confirm the form has been received. Once you have completed the above return products form this will automatically email the sales team.

CALEX 3.5W SES LED FULL

If would like an exchange or a full refund? Additional informationģ.

Are the goods unfitted, unused, in original packaging and in a re-saleable condition?.

When completing the return product form the below information is required: Please note a telephone call is not sufficient. ( A link to the return products form is also at the end of this section). or all details on the form within an email. This can be done in writing by completing the online return products (cancellation form) which is situated at the bottom of the homepage. You have until the 14th working day of receiving the goods to report unwanted goods. Step by step procedure for returning unwanted goods Please note all unwanted goods are to be returned at the customers cost. You must take care of the goods whilst in your possession.Ī receipt or proof of purchase is needed for all returns and refunds Please note we will not accept goods back for a refund or an exchange if we are notified in writing after 14 working days of receiving the goods. We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 14 working days of receiving the goods either in writing via email or by completing the online return products cancellation form. If there are any queries on delivery please contact us in writing immediately to Returns and refunds

You have received the correct goods you have ordered and there are no shortages There are no obvious physical faults or damages with the goods There are no obvious breakages on delivery

You are happy with the goods you have purchased Please provide a basic inspection of the goods ideally within few days of receiving the delivery to ensure: Please ensure all goods are checked asap after receiving delivery.

Checking Period for obvious damages and broken glass.